Cancellation – Refund Policy

You can only cancel your order when the order is still in processing status. Only cancellation request made by the means of sending an email will be acknowledged. We do not acknowledge any cancellation requests by other means, i.e. through call.
In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however, an administration fee and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our return policy.

1. DUPLICATED ORDER
   In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
2. FRAUDULENT ORDER
   We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
3. RETURN POLICY
   You can exercise the right to return an order and opt for refund provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee subject to below conditions:

• Goods are purchased from our website. (www.perroselastic.com)
• A request for refund notification is submitted by ticket (email) and received by us within 10 days upon you receiving of the goods.
• Goods are returned with a copy of your receipt/invoice.
• Goods are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).
• Goods must be returned to our specified address within 10 working days after we acknowledge your request.

After we acknowledge and confirm your return request, we are able to arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us, with an additional pick up fee deducted from your refund.

4. RETURN OF FAULTY ITEM
   You may return the item to us if you find it faulty due to manufacturer fault, provided that the request is made within 10 days upon you receiving of the item. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

• Goods are purchased from our website (www.perroselastic.com)
• A request for return notification is submitted by ticket (email) and received by us within 10 days upon you receiving of the goods.
• Goods are returned with a copy of your receipt/invoice.
• Goods are in brand new condition (with all original packaging including all accessories and other material(s)).
• Goods must be returned to our specified address within 10 days after we acknowledge your request.
• Goods returned are confirmed to be faulty after our inspection.

No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.
After we acknowledge and confirm your return request, we will arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 6 stated above.

5. RETURN OF WRONG ITEM
   If you find yourself having received wrong goods, you must notify us within 10 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

• Goods are not what you have ordered (Wrong items).
• For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
• Goods must be returned to our specified address within 14 days after we acknowledge your request.
• Goods returned are confirmed to be wrong after our inspection.

No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified, in particular, 4 stated above.
After we acknowledge and confirm your return request, we will arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge will be deducted from your refund if the return does not meet the condition(s) specified, in particular, 4 stated above.

6. FURTHER NOTES

• You must take all reasonable care of the goods and return them in its original and undamaged condition.
• Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours.
• We are not responsible for any physical loss or damage of the goods during return transit.
• We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.

No restocking fee will be applied to return which meets the conditions stated above in the policy. However, we reserve the right to deduct a restocking fee (shown below) from your refund if the return does not meet the condition(s) specified.

Order amount below 300EUR – Restock Fee 30EUR

Order amount 300EUR or above – Restock Fee 10% of order amount up to 300EUR

7. RETURN POLICY
   Once we receive the returned package, we will check the merchandise. Once approved and the goods pass the inspection phase, then your refund according to the cancellation or return policies will be processed. A credit will be credited to your account or initial payment within a certain number of days, based on the payment method you have selected. When we process the refund, a return e-mail will be sent to your order’s e-mail.
8. LATE OR MISSING REFUNDS
   If you haven’t received a refund yet, first check your bank account again as there may be some delays by the bank.
   Then contact your credit company or the respective payment channel. It may take some time before your refund is officially posted.
   Next contact your bank. There is often some processing time before a refund is posted. If you have done all the actions above and you still have not yet received your refund, please contact us at [email protected].